Privacy Policy
Your privacy matters to us at Ever Green Vector
Information We Collect
When you reach out for corporate bouquets or gift services, we gather information you provide willingly. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also gather payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Ever Green Vector respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We prioritize the protection of your personal data and employ suitable technical and organizational safeguards to guard it. This includes secure storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Confidential data transmissions are encrypted to shield information during the exchange between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on local laws, you may be entitled to access, update, delete, or limit how your information is used.
To exercise these rights, reach out to us using the contact details at the end of this policy. We will respond within a reasonable period as required by relevant law.
Data Retention
We keep personal data only for as long as needed to deliver our services and satisfy legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting requirements
- Website analytics data: about two years for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our pages. Cookies help us remember your preferences and assess site performance.
You can manage cookie settings in your browser. Note that turning off certain cookies may impact how the site works. For detailed information about our cookies, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Ever Green Vector and our site. We are not accountable for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When we make substantial changes, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Ever Green Vector Privacy Team
Petal Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.